Withdrawal Policy

1. Withdrawal Requests

To withdraw funds from a verified account, the Client must submit a withdrawal request through their personal profile on the trading platform. In order to properly complete the request, the Client must select one of the available withdrawal methods displayed on the platform and provide all the required payment details accurately and completely.

Once a withdrawal request is submitted, it will be assigned the status “Requested.” During internal verification and processing, the request status will change to “In Process.” At this stage, the requested funds may be temporarily reserved or deducted from the Client’s trading balance.

When the withdrawal request has been approved and finalized, the status will change to “Processed.” At that point, the requested funds will be transferred to the selected payment method or financial institution.

All withdrawal requests are processed individually by the Company’s financial department.

The standard withdrawal processing time is up to ten (10) business days, calculated from the moment the request enters the processing stage. However, the Company reserves the right to extend this processing time when necessary due to operational, compliance, risk assessment, payment provider procedures, banking processes, system maintenance, or other legitimate business reasons.

The Company shall not be held responsible for any additional delays caused by banks, payment processors, financial institutions, blockchain networks, or other third-party service providers involved in the transaction process.

2. Minimum Withdrawal Amounts

The Company may refuse to process withdrawal requests that do not meet the minimum withdrawal amount required by the relevant payment provider or payment system.

Further details regarding minimum withdrawal limits and available withdrawal methods can be found in the Deposits and Withdrawals section of the Website.

3. Internal Risk Assessment

The Company reserves the right, at its sole discretion and without prior notice, to delay, suspend, cancel, or reject any withdrawal request during an internal risk assessment or compliance review.

Such review may be initiated in cases including but not limited to:

Suspicion of fraudulent activity Suspicion of money laundering or financial crime Suspicious trading patterns or irregular trading activity Abuse or manipulation of the Company’s policies Violation of the Terms and Conditions Violation of the General Fees Policy Market manipulation or platform abuse Use of automated systems designed to exploit pricing errors Suspicious account behavior or abnormal financial transactions

During the risk assessment process, the Company reserves the right to:

Temporarily block the Client’s account Suspend trading activity Freeze withdrawals Request additional documentation or verification

The Client may be required to provide additional supporting documents, including but not limited to:

Proof of identity Proof of address Payment verification Source of funds documentation Video verification or other compliance procedures

The Company reserves the right to maintain such account restrictions until the verification process has been successfully completed.

4. Withdrawal Method Requirements

In accordance with Anti-Money Laundering (AML) regulations and financial compliance requirements, withdrawals must generally be made using the same payment method originally used for depositing funds.

If it becomes technically impossible to process a withdrawal using the original payment method, the Company may approve an alternative payment method. In such cases, the payment method must belong to the Client and the payment details must match the personal information registered on the Client’s account.

The Company reserves the right to require additional verification before approving such alternative withdrawal methods.

5. Bank Card Withdrawals

If the Client uses a bank card for depositing funds, withdrawals may be returned to the same card up to the total deposited amount within 180 (one hundred eighty) calendar days from the date of the most recent deposit.

Withdrawals to bank cards may take priority over other withdrawal methods due to international banking and card network regulations.

6. Boleto Deposits

If the Client deposits funds using Boleto, the Client must wait a minimum of seventy-two (72) hours before submitting a withdrawal request. This period allows sufficient time for payment confirmation and settlement within the financial system.

7. Account Verification Requirements

No withdrawal request will be processed unless the Client’s account has successfully completed the Company’s Know Your Customer (KYC) verification procedures.

The Company reserves the right to request additional documentation at any time before processing a withdrawal.

Failure to provide requested verification documents within the specified timeframe may result in temporary suspension or permanent closure of the Client’s account.

8. VPN, VPS and IP Monitoring

The Company monitors account access and transaction activity for security and compliance purposes.

The Company reserves the right to delay or suspend withdrawals if there is evidence that the Client:

Uses VPN or VPS services to mask their real location Uses multiple IP addresses from different jurisdictions Attempts to bypass platform restrictions Accesses the account from restricted jurisdictions

Such activity may trigger an internal investigation.

9. Multi-Account and Arbitrage Restrictions

The Company strictly prohibits the use of:

Multiple accounts by the same individual Account sharing Arbitrage strategies designed to exploit platform delays or pricing errors High-frequency trading software designed to manipulate the trading platform

If the Company determines that the Client has engaged in any of the activities above, the Company reserves the right to:

Block or terminate the account Cancel suspicious trades Reverse trading profits obtained through abusive strategies Suspend or reject withdrawal requests

10. Chargebacks and Payment Disputes

If the Client initiates a chargeback, payment dispute, or reversal request with their bank or payment provider regarding funds deposited into the trading account, the Company reserves the right to:

Immediately suspend the Client’s account Freeze all trading activity Block withdrawals Close the account permanently

The Company may also deduct any chargeback costs, payment processing fees, administrative costs, and financial damages from the Client’s account balance.

If the Client opens additional accounts after initiating a chargeback dispute, the Company reserves the right to terminate such accounts immediately and retain any associated profits.

11. Client Responsibility

The Client is solely responsible for the accuracy and completeness of the payment information provided in the withdrawal request.

The Company shall not be liable for any delays, rejected payments, or loss of funds resulting from incorrect payment information provided by the Client.

12. Security and Compliance Procedures

To ensure the integrity and security of the platform, the Company reserves the right to implement additional:

Security checks Compliance reviews Withdrawal limits Transaction monitoring procedures

These procedures are implemented to protect both the Client and the Company against financial fraud, cyber threats, and regulatory violations.

13. Final Authority

The Company reserves the right to make the final decision regarding any withdrawal request, including delays, suspensions, cancellations, or approvals, in accordance with the Company’s internal policies, compliance obligations, and applicable laws.

14. Market Abuse and Arbitrage Policy

The Company strictly prohibits any form of trading activity that attempts to exploit system errors, pricing inaccuracies, platform delays, or other technical irregularities for unfair advantage.

The Client agrees not to engage in any activity that may be considered market abuse, platform manipulation, arbitrage exploitation, or unfair trading practices.

Such prohibited activities include, but are not limited to:

Latency arbitrage Price manipulation Platform exploitation Abusive hedging strategies High-frequency trading designed to exploit system delays Trading based on platform malfunctions or pricing errors Use of external software, bots, scripts, or automated systems intended to exploit platform vulnerabilities Simultaneous opposite trading across multiple accounts or platforms for guaranteed profits Collusion between multiple traders or coordinated trading activity intended to exploit the Company’s systems Trading activity intended to exploit bonuses, promotions, or platform pricing mechanisms

The Company reserves the right to investigate any trading activity that it reasonably suspects to involve arbitrage, manipulation, or abusive trading strategies.

If the Company determines, at its sole discretion, that the Client has engaged in any such prohibited activity, the Company reserves the right to take one or more of the following actions without prior notice:

Cancel or void any trades involved in such activity Reverse any profits generated through such activity Adjust trading results where irregularities are identified Suspend or permanently block the Client’s account Restrict or terminate access to the trading platform Withhold withdrawals related to profits generated through abusive trading activity Close any or all accounts associated with the Client

The Company also reserves the right to cancel any profits obtained through technical errors, pricing errors, latency exploitation, or system malfunction.

In cases where such activity results in financial damage to the Company, the Company reserves the right to recover any losses or damages caused by such activity, including through legal means if necessary.

The Company’s determination of abusive or manipulative trading activity shall be final and binding.

15. Profit Cancellation Clause

The Client acknowledges and agrees that all trading activities conducted on the Company’s platform are subject to the proper functioning of the trading systems, pricing feeds, liquidity providers, and other technological infrastructure used by the Company.

In the event that any trading activity, profit, balance adjustment, or financial result is determined by the Company to have occurred due to technical errors, system malfunctions, platform glitches, pricing errors, delays in data transmission, incorrect quotes, or any other technical irregularities, the Company reserves the right, at its sole discretion, to cancel, adjust, or reverse such transactions and any profits derived from them.

Such irregularities may include, but are not limited to:

Incorrect or delayed price feeds Technical failures in the trading platform Server delays or latency issues System errors or platform malfunctions Incorrect trade execution due to technical problems Trading based on obvious pricing errors or market misquotes Exploitation of system vulnerabilities or platform delays

If the Company determines that profits were generated as a result of such irregularities, the Company reserves the right to:

Cancel the affected trades Reverse any profits generated from such trades Adjust the Client’s account balance accordingly Suspend or restrict the Client’s account Block or delay withdrawals related to such profits The Company may perform such adjustments with or without prior notice to the Client, depending on the nature and urgency of the situation.

In cases where the Client has already withdrawn funds derived from such irregular trading activity, the Company reserves the right to recover the corresponding amounts, including through legal or administrative procedures if necessary.

The Company’s determination regarding the existence of technical errors, pricing irregularities, or abusive trading activity shall be considered final and binding.

The Client acknowledges that participation in the trading platform constitutes acceptance of this clause and agrees that the Company shall not be liable for any losses resulting from the correction of such irregularities

‍